AVOID THIS COMPANY!! My unit arrived broken. Haier customer service was rude & obnoxious. They were completely unapologetic & seemed to go out of their way to be UNHELPFUL. When I finally bullied them into action, they wanted a full week to send out a service man who may or may not have been able to fix it. I spoke to both customer service and corporate, both were extremely rude and entirely useless. What's more, neither one had the decency to so much as apologize. NEVER AGAIN.
This was every internet buyer's nightmare!

I bought this machine from another vendor and really love it! It's compact size with up to 11 lb capacity (which is just right). I hate those bulky, super size washer and dryers, and this one is really a space saver. The control panel is easy to read and easy to figure out how to program, the installation doesn't need any professional help and the washing job is super too! The first time, I throuth in some of my son's dirty clothes coats and very glad to see it was cleaned very well. And the best part is that I can choose if I like to dry the laundry or not with just a button to press. Usually I don't use the drying part (I'm an enviromentalist), but if I'm in a hurry and need the clothes soon, I just press the dry button and leave, there is no need to take the laundry out from washer and put it into a dryer!
I bought it from www.haier.com . There are a few vendors to choose. I choose Rainbow Appliance and was very satisfied about their service. The price is only $609. I added a 4 year warrenty, plus the 1 year manufacture warrenty, I will have someone to count on for 5 years.
The only cons so far is that the instruction is a little confusing because some of the steps already done in the factory and the terms are not very clear. It took me 30 mintutes to figure it out.