I believed in the product itself because the name of it, buying them when it's on slae/

As a former firefighter, I can attest that there is no such thing as too much protection. The Kidde KL-2S 13 foot escape ladder or a good quality counterpart is a must have safety tool for any two story home. This product and others like it save lives.

Unlike previous heavy chain constructed models, this system is light, tangle free and easy to store. Weighing in at almost 17lbs this unit will hold up to 1000lbs. I highly recommend storing this ONE TIME USE LADDER in the vicinity of the designated escape window. As a ONE TIME USE LADDER do not pull the release strap unless it is an emergency. In the event of an emergency these simple steps will save lives.

1. Close the doors to the room before opening the escape
window to avoid intensifying a fire.

2. Open attachment hooks and extend center support.

3. Place hooks over window sill with ladder hanging on the
outside of the structure. Attach the white end of the hooks to
the inside wall. The red side of the hooks must be outside
the window.

4. Pull release strap to deploy ladder.(To be done only in
an actual emergency).

5. Carefully exit window onto ladder, holding attachment hooks
to provide stability.

6. When descending the ladder, keep your body close to the
ladder to maximize stability.

7. Carry children on the ladder only when it is absolutely necessary.

8. Avoid carrying pets or other objects on the ladder.

9. In family escape, the parent should exit first to stabilize the
ladder during the descent of children or elderly adults.

My law office in on the second floor of a building built over 100 years ago, long before modern fire codes. I wanted this fire escape ladder as there is only 1 exit and I was concerned that in case of fire that 1 exit might be blocked. This ladder addresses my concerns and is reasonably priced and has decent quality. However, like other reviewers, I am disappointed it is designed for 1 time use only, as this prevents us from actually testing it. Since I bought this ladder with knowledge from other reviews that it was 1 time use only, I cannot really complain. However, I did deduct 1 star. 4 stars from me.

I do not like this product. I find it very confusing and if a fire were to happen I believe I would have a better chance at jumping than to go down this bumbling tangled-up contraption.

If I were able to fit it back in the box, I would certainly send it back.

I give it 2 thumbs down.

Ver disappointed buyer.

I won't know if the product works until a fire breaks out and I have to use it.