Received item in 3 days, great price (best I could find)and with free shipping and no tax it was a no-brainer....

To all those who buy a Northwestern Bell phone and find that nobody ever answers the VTC customer support line -- after much searching we found that you can reach an outfit called Unical, which sells these phones and offers the VTC support, at (626) 965-0218, in City of Industry, Cal.

A nice lady there told us that people inquire all the time about how to program the two-touch numbers on the 76510. It's simple, but not mentioned in the manual. You don't use the M numbers at the top (they are just for the one-touch), you use the regular keypad numbers below.

So I guess we'll keep it. It has all the other features we want, and I just hope it lasts longer than what some of the other reviewers said.

Somehow I had the impression that the phone had a "Message Waiting" LED indicator. But what they don't tell you is that the same LED is used to indicate "missed calls" - which to me makes the LED totally worthless. The phone I had before used the same light, but it flashed green for missed calls, and flashed RED if there was a message waiting. This phone makes no distinction between the two. I had plugged the phone into a phone line just to see how it operated ... I never even got so far as to hang the phone on the wall before judging the message waiting 'issue' cause for stuffing the phone back into the box.

After shopping around for a standard phone with callerID and no answering machine (no power outlet nearby), I came across this phone that had good ratings and was reasonably priced.
I like the look and feel of the phone. The buttons are big enough and the speakerphone works good.
However, when the unit is wall mounted, the LCD display is angled down, and is hard to see unless you crouch down to look at it. Of course, that depends on how high your phone jack is, and how tall you are. I bought two of these phones and both locations I put them were too low to see without crouching down.
The other problem is that three out of our four family members complained that they could not hear the caller very well. I don't know if plugging the unit into a power jack would have made any difference. I could not try that because the unit did not come with an AC adapter, plus I have no power outlet close enough to reach.
So, I had to take both phones down, and put our 15 year old ones back up.

I actually like the phone quite a bit. It works pretty well in almost every regard. Sound quality is very good, buttons are easy to find and use, and the feature set is pretty good. Overall, a nice phone and a good value.

However, this item is advertised as having 20 number memory, which is 10 "one touch" and 10 "two touch". I have not been able to get the two touch feature to work.

I tried calling the customer support number. I could never get an answer. I was always put on a queue, waited for a couple of minutes, and then offered a voicemail option or dropping the call. I left messages, and never got a call back. I (twice) tried recalling immediately after getting booted. I tried for an hour. No joy. Don't buy Northwestern Bell Phones unless you are sure nothing will ever go wrong.