I had this unit for just over one year. During that time, it malfunctioned five or six times. Each time I contacted their customer support(over 20 min.average to get someone on the line),
they had to reprogram the unit. Shortly after the warranty had expired, the reciever shut down completely. The customer service rep. told me that since the warranty had expired, I would have to send the unit to their repair facility along with a check ... to repair the reciever. Needless to say, I put the unit where it belonged... in the trash.

I have used this system for over two years and really enjoyed it. It's a no mistake way of enjoying the internet and e-mail services. You can't crash the system. It's a great way to get experience on the internet and using e-mail, and has given me the confidence to step up to a laptop computer.